Questions? We've Got Answers.

TrollWall AI is an AI-powered community management platform that uses AI agents to automatically detect and hide toxic comments, hate speech, spam, and disinformation across your social media channels. It effectively analyses sentiments, recommends actions, and generates reply suggestions. Operating 24/7, it protects your brand reputation while saving your team valuable time.

For real-life success stories and testimonials showcasing the benefits of TrollWall AI, visit our Success Stories section, where we regularly share customer testimonials and specific examples.

Book a free demo call, and we'll show you exactly how our AI-powered community management platform can protect your reputation and community, voters, customers, or fans. You can also sign up for a free 7-day trial on our website. Just go to our App and connect your social media accounts, customize your moderation settings, and TrollWall AI will immediately start protecting your community. No credit card required.

It's plug and play, and you will see results right away.

No. Our platform is designed for easy setup with an intuitive interface that anyone can use. No technical expertise required.

Due to technical restrictions by Meta and TikTok, TrollWall AI only supports organizational (company) pages, not personal profiles.

Image moderation is currently in beta version. Contact us if you'd like to try it. We specialize in text comment moderation and do not moderate video content.

We support Facebook, Instagram, TikTok, and YouTube. API integration is also available for custom implementations.

TrollWall AI detects comments under your profile's posts or dark posts and hides those with hate speech, toxic comments, vulgar language, sexual harassment, death threats, spam, disinformation links, and any custom keywords you define in your blacklist.

Yes. You can create custom keyword blacklists, adjust sensitivity levels, and tailor moderation settings to match your brand's specific needs and community standards.

Yes. Comments are evaluated and moderated instantly as they're posted, providing 24/7 protection for your community.

Not yet, but we're actively developing video moderation capabilities. Currently, TrollWall AI specializes in text comment moderation where we've achieved human-level accuracy. Interested in video moderation for your brand?

Yes. TrollWall AI can moderate dark posts (ads) used for targeted advertising and split testing, ensuring your ads remain free from harmful content, supporting a safe advertising environment for your specific audience.

We support 12 languages with human-level accuracy: English, Spanish (European, Argentine, Mexican), German, Portuguese, Italian, French, Dutch, Polish, Romanian, Hungarian, Czech, and Slovak.

Our AI is trained by native speakers to understand local context, slang, cultural nuances, sarcasm, and emojis, achieving the highest possible accuracy in all supported languages.

You can review all moderated content through your dashboard in our app and manually approve any comments that were incorrectly hidden. Our advanced AI minimizes false positives.

Our models are trained by local annotators to recognize cultural references, regional expressions, and contextual meaning, not just keywords, ensuring accurate moderation that understands nuances.

Hate speech involves harmful expressions targeting individuals or groups based on characteristics like gender, race, religion, or ethnicity, often inciting violence or discrimination. Toxic comments include vulgar language, personal attacks, and content that degrades discussion quality.

Yes, TrollWall AI is especially valuable in crisis communication scenarios, where situations on social media can emerge spontaneously and escalate rapidly. Our automated software is invaluable during such times, preventing a flood of harmful comments on your social pages, especially during off-hours or when moderators are overwhelmed. It ensures your page remains protected around the clock without manually blocking each comment.

TrollWall AI selectively removes only harmful content that negatively impacts discussion quality and safety. Unlike broad censorship, our targeted approach preserves legitimate conversations while protecting your community, promoting constructive dialogue, and maintaining brand reputation.

No. Extensive testing confirms that TrollWall AI operates seamlessly without affecting algorithmic content distribution or engagement on social media platforms. Visit our Success Stories section for detailed client experiences.

No. TrollWall AI operates discreetly in the background and is not visible to your audience or other users.

Yes. We're GDPR compliant and use enterprise-grade security. All data is stored within the EU to comply with data residency regulations.

Only moderation access to read and moderate comments on your connected accounts. We never post on your behalf and don't require administrative rights.

TrollWall AI does not collect personal data from users. We process only comment content necessary for moderation purposes, adhering to strict GDPR privacy standards.

TrollWall AI is located in Slovakia, EU. All data is stored within the European Union in compliance with data protection regulations.

We employ GDPR compliance, two-factor authentication, security-focused design, EU-based infrastructure, and minimal access requirements to ensure maximum data protection.

TrollWall AI operates as community management software, falling outside the DSA's scope, which primarily concerns online platforms like Meta/Facebook. We provide tools to page administrators without hosting user-generated content. We welcome DSA regulation as a positive step toward safer online spaces.

We offer flexible monthly plans per social media account with customized pricing based on your specific needs and moderation volume. Book a free demo call or contact us at sales@trollwall.ai to discuss a tailored pricing plan.

Yes. We provide a 7-day free trial with no credit card required. We're happy to extend the trial period if you need additional time to evaluate TrollWall AI.

Yes. Annual plans receive discounted rates compared to monthly billing.

Yes. We create custom plans for larger organizations with unique requirements. Book a free demo call or contact us at sales@trollwall.ai to discuss tailored solutions.

We provide email support at support@trollwall.ai, comprehensive onboarding assistance, a Help Center with tutorials and documentation, and dedicated account management for enterprise clients.

Visit our website's Help Center, check our blog posts, watch our YouTube channel, or contact our support team for specific documentation.

Book a free personalized demo on our website. Our team will show you exactly how TrollWall AI can address your specific moderation challenges.